Users Unable to Access (L2)

Troubleshooting steps when system is up & running, yet significant impact of service related to customer access or specific users/groups of customer.

Step 1 - Verify there are no Azure outages

Visit the Azure status page below and validate there are no Azure outages in your region that would impact the Reporting Hub's underlying Azure infrastructure. Specifically check that APP SERVICE, AZURE SQL DATABASE, AZURE ACTIVE DIRECTORY (AAD) & POWER BI EMBEDDED are all showing a green check.

  • If all Azure products and services are showing green checks please proceed to the next step.

  • If any of the above are showing a warning or critical status please contact Microsoft for support or wait until Microsoft resolves the outage.

Step 2 - Authentication framework changes

Implemented Microsoft security defaults or enabled Microsoft Multi-Factor Authentication (MFA)

You will no longer be able to use the Reporting Hub authentication scheme if MFA is enabled. At this time, you will need to upgrade to the Business tier of the Reporting Hub or higher and configure a Microsoft MFA/SSO authentication. For instructions on how to configure and apply a new authentication scheme, go the following:

Last updated