Reporting Hub Knowledge Center
  • Reporting Hub Knowledge Center
  • GETTING STARTED
    • Required Azure Services
    • Deployment Step-by-Step
      • Self-Serve Guided Install
      • Enable Power BI Service Settings
      • Configure Reporting Hub App Settings
      • Set Your Home Page
    • Azure Marketplace Install
  • CONCEPTS
    • Reporting Hub Architecture
    • AaaS end-to-end Architecture
    • Security & Trust Center
  • TUTORIALS
    • Azure Portal Administration
    • App Settings
      • Tenant Admin
        • Tenant Switching
      • Managing Your Subscription
        • Add Ons
      • Manage Seats
      • Authentication Admin
      • Language Admin
      • SMTP Setup
      • Payment Provider Integrations
      • Notifications Admin
      • App Information
    • Embedded Capacity Admin
      • Switching to a Fabric Capacity
    • Connect Power BI Workspaces
    • Customize Theme
      • Branding (Images and Text)
      • Theme and Layout
      • Colors
        • Colors Overview
      • Fonts
    • Managing Content
      • The Manage Navigation Menu
      • Adding a Category
      • Embedding Power BI Content
      • Row Level Security
      • Search Tags
      • Content Page Options
      • Embedding a URL Page
      • Create Embed URL Links
    • Report Options
      • Create Report Bookmarks
      • Schedule Email Reports
      • Favorites
      • Refresh Visuals
    • Managing Your Gateway
    • User Management
      • Managing User Access
      • Managing Groups
      • Managing Users in Entra ID
      • Refresh Permissions
    • Secondary Environment (Test/Prod)
    • Embed the Reporting Hub in Your App
    • Usage Analytics
      • App Usage Tracking with Google Analytics
      • App Usage Tracking with SQL DB
    • App Performance
    • Azure Resource Monitoring
    • Self-Serve Guided Updates
  • Reference
    • What's new in the Reporting Hub?
    • Troubleshooting
    • Support Runbooks
      • Critical System Outage (L1)
      • Users Unable to Access (L2)
      • Content Not Available (L2)
      • Application is slow/getting slower (L2)
      • Capacity not starting/stopping automatically
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On this page
  • Overview
  • Subscriptions
  • Services
  • Transactions
  • Payment Methods
  • Purchase a subscription
  • Making Changes to Your Subscription
  • Changing Credit Card Info
  • Canceling Your Subscription
  1. TUTORIALS
  2. App Settings

Managing Your Subscription

Scale your subscription up or down at any time.

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Last updated 12 days ago

As a Global Platform Admin, you can manage your subscription from within the application via the Subscriptions page in App Settings. Changes can be made to your subscription at any time.

Your credit card payments are processed by Stripe over a secure SSL connection and encrypted with AES-256.

Overview

The Overview tab on the Subscriptions page provides a snapshot of your current subscription details. It displays the current subscription level, the default payment method on file, and any add-ons that have been purchased. This tab serves as a comprehensive summary of your subscription status, allowing you to quickly verify and manage your subscription setup.

Subscriptions

The Subscription tab provides a detailed breakdown of your current plan, including what’s included in your core subscription and any add-ons you’ve purchased. Here, you can upgrade or downgrade your core subscription, view your total subscription cost, and manage add-ons such as additional admin seats, tenant licenses, and à la carte features. This page helps you keep track of your subscription components and make adjustments as your needs change.

Learn more about managing your Add-ons here:

Services

The Services tab allows users to purchase one-time professional services and support packages directly within the application. These offerings, such as guided pilot programs or hourly support blocks, are designed to help teams accelerate deployment, resolve complex issues, or receive hands-on assistance. Users can view available services with all purchased services listed below for easy tracking.

Transactions

Your subscription history and invoices are readily available from the Transactions tab. There will be a list view of all transactions sorted by transaction date. Here you can view and download related invoiced.

Payment Methods

The Payment Methods tab allows administrators to securely manage the organization’s billing information. Here, you can add, update, or remove saved payment methods, and designate a default card to be used for recurring subscription payments and service purchases.

Purchase a subscription

  1. Navigate to your application and go to App Settings.

  2. Select the Subscriptions page.

  3. Go to the Payment Methods tab and select + Add Payment Method to add your payment details.

  4. Go to the Subscriptions tab and click Update Subscription

  5. Select the plan and terms, and select Place Order

The application will restart, and you have successfully purchased your subscription.

If your trial has expired, navigate to your application URL and you will be redirected to the Buy Subscription page. Click Buy Subscription to access the Subscriptions tab, then proceed starting from Step 3 in the instructions above.

Making Changes to Your Subscription

Changes can be made to your Reporting Hub subscription at any time.

To upgrade or downgrade your subscription:

  1. Navigate to App Settings > Subscription

  2. Go to the Subscriptions tab and click Update Subscription

  3. Select the plan and terms, and select Place Order

The application will restart and ask you to log in again. The features of your updated subscription will immediately be available to you.

Good to Know: When changing your subscription, you will be charged in full for the new subscription. Any balance from your previous subscription will be prorated and the credit will be applied on your next billing period.

Changing Credit Card Info

To update your credit card info, follow the steps below.

  1. Navigate to App Settings > Subscriptions > Payment Methods

  2. Select Add Payment Method and fill out the form details.

  3. After adding, ensure that you select it as the default card.

All future payments will now be charged to the default card.

Canceling Your Subscription

To cancel your subscription, simply contact , and we will process the cancellation for you.

Add Ons
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