Reporting Hub Knowledge Center
  • Reporting Hub Knowledge Center
  • GETTING STARTED
    • Required Azure Services
    • Deployment Step-by-Step
      • Self-Serve Guided Install
      • Enable Power BI Service Settings
      • Configure Reporting Hub App Settings
      • Set Your Home Page
    • Azure Portal Administration
  • CONCEPTS
    • Reporting Hub Architecture
    • AaaS end-to-end Architecture
    • Security & Trust Center
    • App Performance
  • TUTORIALS
    • App Settings
      • Tenant Admin
        • Tenant Switching
      • Managing Your Subscription
      • Authentication Admin
      • Language Admin
      • SMTP Setup
      • Payment Provider Integrations
      • Notifications Admin
    • Embedded Capacity Admin
      • Switching to a Fabric Capacity
    • Connect Power BI Workspaces
    • Customize Theme
      • Branding (Images and Text)
      • Theme and Layout
      • Colors
        • Colors Overview
      • Fonts
    • Managing Content
      • The Manage Navigation Menu
      • Adding a Category
      • Embedding Power BI Content
      • Row Level Security
      • Search Tags
      • Content Page Options
      • Embedding a URL Page
      • Create Embed URL Links
    • Report Options
      • Create Report Bookmarks
      • Schedule Email Reports
      • Favorites
    • Managing Your Gateway
    • User Management
      • Managing User Access
      • Managing Groups
      • Managing Users in Entra ID
    • Secondary Environment (Test/Prod)
    • Embed the Reporting Hub in Your App
    • Usage Analytics
      • App Usage Tracking with Google Analytics
      • App Usage Tracking with SQL DB
    • Azure Resource Monitoring
    • Self-Serve Guided Updates
    • Azure Marketplace Install
  • Reference
    • Troubleshooting
    • What's new in the Reporting Hub?
    • Support Runbooks
      • Critical System Outage (L1)
      • Users Unable to Access (L2)
      • Content Not Available (L2)
      • Application is slow/getting slower (L2)
      • Capacity not starting/stopping automatically
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  • Step 2 - Verify your Power BI content is functioning correctly in the Power BI service
  • Step 3 - Verify your Power BI Embedded Capacity is Active
  • Step 4 - Verify your Power BI Workspaces are configured correctly
  • Step 5 - Verify your Power BI Admin settings are configured correctly
  • Step 6 - Verify content page permissions are configured correctly
  • Step 7 - Restart your App Service
  1. Reference
  2. Support Runbooks

Content Not Available (L2)

Troubleshooting steps for when system is up & running, users are able to access the application, yet all or most business critical content is not available or functioning.

PreviousUsers Unable to Access (L2)NextApplication is slow/getting slower (L2)

Last updated 8 months ago

Visit the Azure status page below and validate there are no Azure outages in your region that would impact the Reporting Hub's underlying Azure infrastructure. Specifically check that APP SERVICE, AZURE SQL DATABASE, AZURE ACTIVE DIRECTORY (AAD) & POWER BI EMBEDDED are all showing a green check.

  • If all Azure products and services are showing green checks please proceed to the next step.

  • If any of the above are showing a warning or critical status please contact Microsoft for support or wait until Microsoft resolves the outage.

Step 2 - Verify your Power BI content is functioning correctly in the Power BI service

If a Power BI Report is showing an error or, not rendering correctly in the Reporting Hub, you must first identify if the issue is with the report within Power BI, or the Reporting Hub.

To understand where the issue resides, start by accessing the report within the Power BI service.

  1. If the report IS NOT working as expected in the Power BI service: the issue is with the report itself or with Power BI. You must address the issue with your report or with the Power BI service. In this scenario the Reporting Hub is passing along the error it's receiving from the Power BI service. Please contact Microsoft for additional support.

  2. If the Report IS working as expected within the Power BI Service, but not working in the Reporting Hub: the issue is with the Reporting Hub. There may be several reasons why this is happening. Please continue the troubleshooting steps as outlined below.

Step 3 - Verify your Power BI Embedded Capacity is Active

  1. Login to your Reporting Hub application to ensure your Embedded capacity is activated.

  2. Access your Embedded Capacity from the Azure Portal and ensure the status is showing as Active

Step 4 - Verify your Power BI Workspaces are configured correctly

Verify your Power BI Workspaces are configured as outlined in the documentation noted below.

Step 5 - Verify your Power BI Admin settings are configured correctly

Verify your Power BI admin settings are configured as outlined in the documentation noted below.

Step 6 - Verify content page permissions are configured correctly

Step 7 - Restart your App Service

Login to your Azure Portal and click on the related App Service where your Reporting Hub web app resides.

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  1. Verify the status = Running. If status is not Running, please press the Start button to activate it.

  2. If status is Running, please perform a hard reset by clicking the Stop button. Wait until the service has stopped, then click the Start button to restart it.

Connect Power BI Workspaces
Enable Power BI Service Settings
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